Job description
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 1432 || 2234 3rd Avenue SE || Rochester || MN || 55904
Store Detective - Non Exempt
NON EXEMPT - JOB DESCRIPTION
NON EXEMPT - JOB DESCRIPTION
JOB TITLE:
Store Detective
DATE:
01/31/94
REVISED:
DEPARTMENT:
Field Loss Prevention
DIVISION:
Loss Prevention
APPROVED BY:
Immediate Supervisor (Signature)
Division "Director of" (Signature)
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JOB SUMMARY
Executes the daily tasks required for Store Loss Prevention and safety programs. Maintains strong partnerships with Store Management. Conducts apprehensions within established guidelines.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility
SHOPLIFTER APPREHENSIONS
- Adheres to established shoplifter guidelines (e.g., elements of proof, nonviolence policy)
- Observes, apprehends and/or deters any acts of dishonesty from outside sources (e.g., shoplifting, ticket switching).
- Ensures apprehensions are consistent with store theft activity.
- Completes and distributes paperwork in an accurate and timely manner.
- Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., court appearances, police calls)
PARTNERSHIPS
- Provides prompt, courteous and knowledgeable service to internal and external customers.
- Communicates shrink related concerns to management during SM/LP meetings and/or on an as needed basis.
- Coordinates and executes shrink impact activities in conjunction with management (e.g., truck receipt, locker checks, purse/parcel checks, trash removal, closing procedures, layaways).
- Supports all store's shrink reduction programs.
ASSOCIATE DISHONESTY
- Encourages associate use of Company shrink reduction resources (e.g. tipline, shrink crew, associate awareness training).
- Participates in investigations and surveillance as assigned (e.g. recognizes suspicious activity, conducts fact findings).
- Provides thorough and timely documentation to supervisor.
PHYSICAL SECURITY
- Conducts routine inspections of alarm systems and locking mechanisms.
- Ensures discreet and safe handling of cash transactions (e.g. bank deposits, cash pick-ups, changeover procedures).
SAFETY
- Conducts monthly fire and safety inspections as assigned, reporting findings to management and executes corrections as directed.
- Encourages safety awareness and supports maintenance of risk-free environment.
ASSIGNED DUTIES
- Maintains loss prevention office, security towers and equipment.
- Completes all administrative duties in a timely and effective manner (e.g. zeroed out merchandise, refund letters)
Performs other duties as assigned.
GUIDANCE AND CONTACTS
Specify the number of associates receiving day-to-day guidance/direction.
Providing Direction/Guidance 0
List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact. Indicate the position or title of the internal contact(s), or the name or type of organization for external contact(s). For the purpose of the contact, please indicate if the nature of that contact is to deliver information, gather information, exchange information, coordinate activities and/or direct activities.
Internal Contacts
Purpose of Contact
Store Management
LP Management
External Contacts
Purpose of Contact
Customers
Police
Court officials
Lawyers
Vendors
JOB KNOWLEDGE
Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree).
High School diploma or equivalent work experience
Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
Excellent Communication
Sound judgement
Minimum experience required to perform this job.
0-2 years experience in Retail or security
List specific jobs which could prepare an individual for this job.
Security Guard
Prior Retail experience
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 1432 || 2234 3rd Avenue SE || Rochester || MN || 55904
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